Terms of service
This agreement
These terms are an agreement between Creetos, of Ontario, Canada (“we”), which provides ScanNLog, and the business or organization that opens an account (“you”, the subscriber). By creating an account, you accept them.
The service
ScanNLog lets you print a code for a place or an asset and keep a record of each visit: who came, when, why and whether the work was completed, and, when you turn them on, a photo and the location at the moment of the scan. The people who scan your codes use a web page opened by the scan; they never pay and never install an app.
The service is offered only in the countries listed at sign-up, in the Americas and Australia.
Your account
One owner holds the account and signs in with a sign-in code sent by email; there is no password. Keep that email address secure, give accurate details, and tell us at once if you think someone else has used your account.
You may also sign in with a Google or Microsoft account that has the same email address; the emailed sign-in code always works. Those services’ own terms apply to your use of them.
The people who scan your codes
You decide what is recorded at each of your points. You are responsible for telling the people who scan your codes that their visits are recorded, for having the right to collect their information, and for following the privacy laws of the places where you use ScanNLog.
Before their first visit is logged, each person sees a short privacy notice. You answer their requests for a copy or for removal of their records, using the export and removal tools in your account, and you cover the costs that arise from your own misuse of the service.
How we handle their information for you
For the records of visits, we act on your behalf and on your instructions, which are your settings in the service. We use those records only to provide the service to you.
Our staff look at records only when needed for support, security or a legal reason. We use service providers for hosting, file and backup storage, email delivery, maps and payments, each bound to protect the data. We tell you without undue delay if a security incident affects your records.
Records are deleted after the retention period you choose, and when your account is closed. We help you answer requests from the people whose records you hold and from privacy authorities.
Plans and payment
Prices are in US dollars, per month, by the number of active codes. The Free plan includes one code and shows the last 90 days of visits. Paid plans are billed through our payment processor; taxes are added where they apply.
An upgrade is charged at once, for the rest of the period. A downgrade or a cancellation takes effect at the end of the paid period, and you keep your plan until then. There are no refunds for partial periods, except where the law requires one.
If a payment fails, our payment processor tries again; if every attempt fails, the subscription ends and the account moves to the Free plan. If you have more active codes than your plan allows, you have 30 days to choose which to keep; after that, the others are paused for viewing: their records are hidden, not deleted.
Whatever the state of your billing, a scan is always recorded.
Prices may change. We email the account owner at least 30 days before a new price applies, from the next billing period, and you can cancel before it does.
Suspension
We may suspend an account that breaks these terms or puts the service or other people at risk. While it is suspended, its users see only how to reach us and the billing page, its alerts are held, and scans are still recorded.
Acceptable use
Do not use ScanNLog to track people without their knowledge, to put codes on people or on their personal belongings, to collect information you have no right to collect, or for anything unlawful. Do not try to break, overload or get around the service’s security, or to reach data that is not yours.
Ending the service
You can stop using ScanNLog at any time by cancelling your subscription. To close the account itself, write to us; it is done within 30 days. Closing deletes the account’s points, visits, photos and reports and cancels the subscription; billing records the law requires us to keep are kept.
If we stop offering ScanNLog, we give at least 60 days’ notice by email, so subscribers can download the reports of their visits before the service ends.
No guarantee, and limits
ScanNLog is provided “as is”. We work to keep it available and accurate, but we do not promise that it will always be available or free of errors, or that a record will be accepted as proof by anyone else.
To the extent the law allows, we are not liable for indirect or consequential losses, and our total liability to you is limited to the greater of the fees you paid us in the 12 months before the claim and US$100.
Changes to these terms
For a change that matters, we email the account owner at least 30 days before it takes effect. A change that only corrects or clarifies applies when it is posted. Each change gives these terms a new version and effective date, shown at the top of this page.
Using the service after a change takes effect means you accept the new version.
Governing law
These terms are governed by the laws of Ontario and the federal laws of Canada that apply there. Nothing in them takes away rights you have under consumer or privacy laws that cannot be set aside, including in Quebec and Australia.
Contact
Questions about these terms: support@scannlog.com